Privacy Policy
Last Updated: April 4, 2025
1. Introduction
At Nolux Asia ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-assisted villa booking platform.
By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website or services.
2. Information We Collect
We collect several types of information from and about users of our website:
2.1 Personal Information
- Contact information (name, email address, phone number)
- Billing information and payment details
- Travel preferences and requirements
- Account credentials (username and password)
2.2 Non-Personal Information
- Browser and device information
- IP address and location data
- Usage data (how you interact with our website)
- Cookies and similar technologies
2.3 AI Assistant Interactions
When you interact with our AI booking assistant (Astoru), we collect and process:
- The content of your conversations with the AI
- Your search queries and preferences
- Booking details discussed with the AI
3. How We Use Your Information
We may use the information we collect about you for the following purposes:
- Process and manage your villa bookings
- Create and maintain your user account
- Provide customer support and respond to inquiries
- Send transactional emails (booking confirmations, updates)
- Personalize your experience and deliver tailored content
- Improve our AI assistant's recommendations and functionality
- Conduct analytics and improve our website and services
- Send marketing communications (if you've opted in)
- Comply with legal obligations
- Prevent fraud and enhance security
4. Information Sharing and Disclosure
We may share your information with the following third parties:
4.1 Villa Owners/Operators
To facilitate your booking, we share necessary information with the villa owners or operators. This typically includes your name, contact details, booking dates, and any special requests.
4.2 Service Providers
We engage third-party service providers to perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers have access to personal information needed to perform their functions but are contractually prohibited from using it for other purposes.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete personal data
- Request erasure of your personal data
- Restrict or object to the processing of your personal data
- Data portability (receiving your data in a structured, machine-readable format)
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: 123 Luxury Lane, Singapore 123456
